Terms & Conditions

Welcome to BrightNess Studio ("we," "our," or "us"). These Terms and Conditions govern your use of our website www.brightnessstudio.com and any purchases you make from us.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

By using our website, you confirm that you accept these Terms and Conditions and that you agree to comply with them.

If you are placing an order on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.

We reserve the right to refuse service to anyone for any reason at any time.

All products displayed on our website are subject to availability. We make every effort to display accurate product images, colors, and descriptions, but we cannot guarantee that your device's display will be accurate.

• Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraud.
• Order Confirmation: After placing an order, you will receive an email confirmation. This does not guarantee acceptance of your order.
• Modifications: We may make changes to product descriptions, prices, and availability without prior notice.

All prices listed on our website are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated.

• Price Changes: Prices are subject to change without notice. However, the price you see at checkout is the price you will pay.
• Payment Methods: We accept Cash on Delivery (COD), JazzCash, EasyPaisa, and bank transfers.
• Secure Transactions: All payment information is processed through secure, encrypted gateways. We do not store your complete payment details.

We strive to deliver your orders as quickly as possible. Our standard shipping policy includes:

• Processing Time: Orders are processed within 1-2 business days.
• Delivery Time: Standard delivery takes 3-5 business days across major cities in Pakistan.
• Free Shipping: We offer free shipping on all over Pakistan.
• Tracking: Once your order is shipped, you will receive a tracking number via email or SMS.

At BrightNess Studio, your satisfaction is our top priority. We have designed a simple, transparent, and customer-friendly return policy.

How to Return a Product:

• Eligibility: Products must be unused, in original condition, and with all tags attached.
• Return Window: You have 30 days from the delivery date to initiate a return.
• Refund Method: Refunds are processed to the original payment method within 3-5 business days after approval.
• Damaged Items: We handle damaged items on a case-by-case basis. Provide clear video proof for quick resolution.
• Non-Returnable Items: Custom-made or personalized items cannot be returned unless damaged.

As a user of our website, you agree to:

• Provide accurate, current, and complete information when placing an order or creating an account.
• Maintain the confidentiality of your account credentials.
• Not use our website for any unlawful or prohibited purpose.
• Not interfere with the security or proper functioning of our website.
• Not attempt to gain unauthorized access to any portion of our website.

To the fullest extent permitted by law, BrightNess Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products.

Our total liability for any claim arising from these terms or your purchase shall not exceed the amount you paid for the product in question.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting on this page.

We encourage you to review this page periodically to stay informed of any updates. Your continued use of our website after any changes indicates your acceptance of the revised terms.

If you have any questions about these Terms and Conditions, or need assistance with a return, please contact us:

Our customer support team is available Monday through Friday, 9:00 AM to 8:00 PM (PKT). For urgent return requests, please call our support number.